Rolling out the welcome mat

Think about the best dining experience you've had. While the meal might have been the best part, the experience started much earlier. What happened when you arrived? How were you greeted? Don't you hate when you show up to a restaurant and you feel like you're inconveniencing them? "Do you have a reservation?" is asked with no smile. Even if your answer is "yes", you get an emotionless "Name?" If I'm being honest with myself, my welcome automation looks more like this hospitality example than...